At the risk of turning my LinkedIn feed into a John Le Carré novel, here's yet one more post on #...

At the risk of turning my LinkedIn feed into a John Le Carré novel, here's yet one more post on agents. To be honest, Epic really hasn't had a reputation as an innovation powerhouse in the past, but even this dominant force in the EHR space is now fully embracing the power of agents. Here are some highlights from this interview with Seth Hain, senior vice president of R&D, that caught my eye:

• Epic is developing conversational AI agents to help patients prepare for a medical appointment. "These agents will help do more of the work leading up to the visit to really help that visit be as productive, both for the patient and the clinician, as possible"

• The company has built gen AI capabilities into its EHR, with about 125 features now in development. These are using the foundational models OpenAI, and we've created an infrastructure that we can use other models as well, but those are being built directly into Epic

• The MyChart in-basket augmented response technology, which automatically drafts responses to patient messages, was in use at 150 healthcare systems and medical groups with 1 million drafts generated each month

Epic's claimed commitment to AI and open collaboration is certainly intriguing, though execution remains to be seen. Given the challenges inherent in healthcare innovation (and Epic's own history), it's probably wise to temper expectations. Still, it's encouraging to see them stepping into this new era, and I'll be watching closely to see if they can deliver on this potential.

https://lnkd.in/emzEDeAv